FAQ
- Can I use WhatsApp for quick questions about my rental?
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Yes, WhatsApp is a great way to get quick answers from our team.
- How can I contact Sterling Rentals for a car rental inquiry?
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You can reach us via WhatsApp, email, or phone for any inquiries or assistance.
- Is customer support available 24/7?
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Yes, our team is available 24/7 to assist you with any questions or concerns.
- Can I book a car rental through the contact form?
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While the contact form is primarily for inquiries, you can also request booking assistance through it.
- What should I do if I need immediate assistance with my rental?
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For immediate assistance, please call us at +30 698 724 3047.
- How long does it take to receive a response via email?
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We strive to respond to all email inquiries within 24 hours.
- Where can I pick up my rental car in Stalis?
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Choose your preferred pick-up location when booking online, and we'll deliver the car to your hotel or apartment.
- What attractions are accessible from Stalis with a rental car?
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Visit Knossos, Lassithi Plateau, and nearby towns like Hersonissos and Malia.
- Can I book a car rental online for Stalis?
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Yes, you can book online and choose your preferred pick-up and drop-off options.
- Where can I pick up my rental car in Hersonissos?
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Choose your preferred pick-up location when booking online, and we'll deliver the car to your hotel or apartment.
- What are the pick-up and drop-off options in Hersonissos?
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We offer accommodation delivery and pick-up/drop-off outside business hours upon request.
- Is there a fee for late night car delivery in Hersonissos?
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Yes, a fee of 25€ applies for late night delivery, but late night drop-off is free.
- What attractions are accessible from Hersonissos with a rental car?
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Visit Knossos, Agios Nikolaos, and the Lassithi Plateau, among other sites.
- Can I book a car rental online for Hersonissos?
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Yes, you can book online and choose your preferred pick-up and drop-off options.
- Where is the Sterling Rentals office located in Malia?
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Our office is conveniently located in Malia. Use the provided Google Maps link for directions.
- What are the pick-up and drop-off options in Malia?
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Choose from our physical location or hotel delivery for pick-up, and return the car to our office or have it collected from your location.
- Is there a fee for late night car delivery in Malia?
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Yes, a fee of 25€ applies for late night delivery, but late night drop-off is free.
- What attractions are accessible from Malia with a rental car?
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Explore Malia's beaches, historical sites like the Minoan Palace, and nearby towns such as Hersonissos and Stalis.
- Can I book a car rental online for Malia?
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Yes, you can book online and choose your preferred pick-up and drop-off options.
- What should I do if I have questions during my rental in Malia?
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Our friendly staff are available to assist you with any questions or concerns during your rental.
- How do I find Sterling Rentals at Heraklion Port?
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Our representative will meet you with a sign as you exit the ferry. Follow the provided Google Maps link for directions.
- What are the pick-up and drop-off procedures at Heraklion Port?
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Pick up your car at the ferry exit, and drop it off at the Short Term Parking area within the port.
- Is there a fee for port pick-up or drop-off?
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No, our port pick-up and drop-off services are free of charge.
- What is the historical significance of Heraklion Port?
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Heraklion Port has a rich history, serving as a crucial maritime hub since ancient times, with landmarks like the Venetian fortress of Koules.
- Can I book a car rental online for Heraklion Port?
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Yes, you can book online and have your car ready upon arrival at Heraklion Port.
- What facilities are available at Heraklion Port?
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The port offers modern terminals, warehouses, and infrastructure for cruise ships and ferries, along with historical attractions.
- How do I find Sterling Rentals at Heraklion Airport?
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Our representative will meet you at desk 29 outside the arrivals hall. Follow the signs or use our Google Maps link for directions.
- What are the pick-up and drop-off procedures at Heraklion Airport?
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Pick up your car at our private parking area, and return it to the same spot or designated drop box.
- Is there a fee for airport pick-up or drop-off?
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No, our airport pick-up and drop-off services are free of charge.
- How far is Heraklion Airport from major Crete destinations?
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Distances vary, with the city center 5 KM away and Chania Airport 148 KM away.
- Can I walk to the Sterling Rentals office from the arrivals gate?
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Yes, follow the pedestrian path as described, or call us for assistance.
- What amenities are available at Heraklion Airport?
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The airport offers duty-free shops, restaurants, and car rental services for your convenience.
