Car rental terms and conditions

Driver’s License

Drivers must have held a valid license for at least one (1) year. National Driving Licenses issued in EU, US, UK, Switzerland, Australia, Canada, Israel, Russia and Ukraine are accepted. An International Driving License is required in all other countries.

Traffic Violations

Traffic fines and Administrative Sanctions Tickets and appended administrative sanctions resulting from any violation of Greek Traffic laws during the rental period is solely the renter’s responsibility. If any such administrative sanction is not disclosed to the company at the end of the rental period (contract), the violation will be charged to the renter.

Mileage

Unlimited mileage is included in our rates. TaxesV.A.T (Value Added Tax) 24% is included in our rates.

How many drivers can drive the rented car?

Our prices and offers include one person as main driver. One additional driver is also included. There is an option to add other people as a third driver. This option is not charged extra.

Car Selection

Selection of particular car brand or model Bookings are subject to a specific car group, which usually includes several different car models with similar features. You can ask for a specific model after your booking is confirmed. We will add your model preference to your booking and we will deliver the requested model if it is available the day of your arrival. Please note that you must be prepared to collect any of the advertised vehicles within a category. In case you have a confirmed reservation for a specific car group and there is not any available car from this category, we reserve the right to deliver a vehicle of bigger category with no extra charge.

Car Replacement

In case of the unfortunate event of an accident/breakdown resulting in the immobilisation of the vehicle, your car will be replaced with another one within 24 hours from the time the accident/breakdown has been reported. Our company has the right to investigate the causes of the accident/breakdown and deny the replacement of the car if the use of the car was against terms & conditions.

Flight delays

No additional charges on flight delays Our employees are always informed for your arrival time, including last minute flight schedule changes that may occur. They will wait for your arrival in order to deliver you the booked vehicle.

Key Loss

In case of loss or damage of the keys, you will have to pay 100€- 200€ for their replacement, depending on their type.

Cancellation Policy

Our cancellation policies vary, depending on the type of reservation you’ve made:Cancel more than 48 hours prior to pick up time If you choose to cancel a fully prepaid reservation 48 hours prior to the rental pick up time, we will fully refund the prepaid amount. Once cancelled, we will credit you within approximately 10 business days. Credits will be applied to the same paypal with which you prepaid. Cancel within 48 hours prior to pick up time
If you cancel less than 48 hours before your pick-up time 50% of the prepaid amount will be refunded. 

No show
If you do not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, no portion of the prepaid amount will be refunded.

Other Information in Insurance

Not covered by any insurance collision damage caused by alcohol or drug or abuse, as well as traffic violations.

What if I break down? What do I do?

In case of a breakdown or an accident you should contact the emergency number: +30 6987243047 or +30 2897031394 (all contact information will be provided the first day of the rental). You should explain the problem to our representative as clearly as possible. Help will be sent to your location as soon as possible. You should remain close to your vehicle until assistance arrives. If there is a problem that cannot be fixed on spot, a replacement vehicle will be provided.

Included in the rental price

  • Full insurance 100% without excess ( no deductibles )
  • Unlimited mileage
  • All taxes of any kind
  • 24hours road assistance anywhere in Crete & telephone service
  • Free road maps of Crete – information concerning your route in Crete
  • Baby/child seats up on request
  • Roof racks, up on request
  • Free transfer of the car
  • Late night delivery
  • Delivery of the car -without further charge -on delayed arrivals