Car rental terms and conditions

Price includes 100% full insurance & 24hours customer/road service, Sales Tax.

Especially during low availability periods and if for any important reason we cannot rent to you the car you have booked, you will receive another model from the exact same category or a car from a bigger category at the price agreed initially.

Transporting the car to and from any other island or the mainland is not permitted. All insurances will be rejected and the renter will be responsible for any damage caused, if the vehicle is driven elsewhere than on the Cretan Island. Written permission by our firm is mandatory for any renter who wishes to use ferries and transporting the rental car to another island.

Any traffic tickets and fines which are received during the renting period are the responsibility of the renter. The car hire company should be informed about any such traffic violation or tickets.

The customer pays for the fuel consumed in the car. He must return the car with fuel filled up in the tank at the exact same level which he/she received at the beginning of the rental. If the car returns with less fuel, the customer must pay at once the fuel missing. There is no refund when the car returns with more fuel.

If an accident occurs you must inform the authorities and a police report must be made. You must also immediately alert the rental company. If the police don’t carry out a report, then the renter is fully accountable for the repairs to the car. This report eliminates any responsibility for the renter. Do not make any repairs which are unauthorized to the rental car.

For neglectful or drunken driving, driving while intoxicated with illegal substances, prohibited countries/areas, evident disregarding actions to the car, the renter is fully accountable for all charges.

In case of loss or damage of the keys, you will have to pay 100€- 200€ for their replacement, depending on their type.

This is free to most of our locations listed on our online system. For delivery to certain places, there is a small extra cost. Please contact us for more information.

You must return the rented car at the designated place and on the date and time stated on the rental contract. The first-hour delay in return is not charged as long as our company is informed, otherwise an amount will be topped up/charged to your final price (next 3 hours are charged at €10 per hour).

The age requirement for renting a car is 19 years old and the existence of a valid driving license for the minimum period of 1 year prior to renting.
If the renter doesn’t have a European driving License or a driving license in another language besides Greek or English, then an International license must be presented.

Please have in mind that the roof racks we provide for free are only available for specific car types. The customer must inform on his request about the special kind of luggage he will carry along, its weight, size, etc. Any damage on the car caused by the use of a roof rack or its load will not be covered by the insurance.

We recommend that children and young people under the age of 18 should obtain permission from their parents before sending personal information to website

Additional drivers are free of charge, but you must inform the car hire agency of the name of the second driver or additional drivers and this should appear on the car rental contract.

Included in the rental price:

  • Full insurance 100% without excess ( no deductibles )
  • Unlimited mileage
  • All taxes of any kind
  • 24hours road assistance anywhere in Crete & telephone service
  • Free road maps of Crete – information concerning your route in Crete
  • Baby/child seats up on request
  • Roof racks, up on request
  • Free transfer of the car
  • Late night delivery
  • Delivery of the car -without further charge -on delayed arrivals
  • Helmets

Excluded from the rental price:

  • GPS, which is extra charged per day
  • Fuel consumed during the rental period
  • Traffic fines issued by the police during the rental period


For the convenience and service of our potential customers who wish to rent vehicles from our online booking system, Sterling Rentals offers the following payment methods:

1. With PayPal
PayPal is an online money transfer service. Used worldwide for secure transactions over the Internet. The company that operates it is the same set and eBay, so also most transactions on eBay paid via PayPal.

Why is PayPal safe?

Because only PayPal knows your card details. The recipient receives only money and NO card numbers. Even all elides is encrypted, which means that no genius hacker cannot intercept transaction data.

2. Into a bank account

From the list of bank accounts below, you can choose who find it easier to use for filing the final amount of your reservation. Good would the deposit be made within 3-5 working days from the date of reservation. The deposit slip necessarily Indicate your full name and the Confirmation Number sent to us via email.

The bank accounts where you can deposit money is:



IBAN.: GR7302601670000680200424720


3. Pay on arrival

You can bypass prepayments and pay on arrival.